PowerTrak™
PowerTrak™ is an annual performance measurement
and customer satisfaction survey especially designed
for energy suppliers and line companies. PowerTrak™
monitors key aspects of energy supply and consumption.
The service has standardised modules which clients can
chose from. PowerTrak™ modules include:
- Energy use and preference
- Awareness and contact
- Supply satisfaction
- Billing performance
- Responsiveness to service needs
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- Image perceptions
- Stakeholder relationship
- Business issues
- Internet and website
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The PowerTrak™ survey is conducted by telephone
with sample drawn from client supplied lists. In order
to make comparisons between the different types of users,
the sample is usually spread as follows: Households
33%, Commercial 17%, Industrial 17%, Agricultural 33%.
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